At Norman & Associates, you will never be treated like a number. You feel as if you are our only client. You will have your own personal account executive, someone who knows you and your company. Your executive will deal directly with you and your accounts. Thus you will never have to wonder who to call when you have questions or need an up to the minute progress report.

Norman & Associates account executives (collectors) are experienced in all aspects of consumer/retail and commercial collections. As professionals, our account executives know when to apply pressure and how to negotiate. Norman & Associates account executives receive extensive on-going training, supervision, and constructive feedback in order to encourage continuous learning and growth within the organization. Our on-going training program is equally important to ensure the account executive has retained all necessary information and continue to be in full compliance with the FDCPA rules and regulations.