ACCOUNT REPRESENTATIVES

At Norman & Associates, you will never be treated like a number. You feel as if you are our only client. You will have your own personal account representative (collector), someone who knows you and your company. Your representative will deal directly with you and your accounts. Thus you will never have to wonder who to call when you have questions or need an up to the minute progress report.

Norman & Associates account representatives are experienced in all aspects of consumer/retail and commercial collections. As professionals, our account representatives know when to apply pressure and how to negotiate. Norman & Associates account representatives receive extensive on-going training, supervision, and constructive feedback in order to encourage continuous learning and growth within the organization. Our ongoing training program is equally important to ensure each account representative has retained all the necessary information and continues to be in full compliance with current FDCPA rules and regulations.